TenFour is proud to support its clients directly, with a range of support plans and a comprehensive managed service add-on.
By utilising monitoring platforms such as Crestron Fusion and Crestron XiO Cloud, we can offer remote support, global device monitoring, data collection and reporting. With us, clients can rest assured that their technology and critical spaces are available and performing at their best.
TenFour has three levels of comprehensive support cover for its clients: Gold Maintenance, Elite Maintenance, and a Managed Service add-on. We offer these support options to clients after project completion, explaining in detail the level of helpdesk, monitoring, incident management, and equipment management under each.
If you experience a software or hardware problem, our national helpdesk is accessible during business hours for remote support and troubleshooting.
Our dedicated team of experienced engineers can deliver support services nationwide with staff based in Auckland, Tauranga, Hamilton, Wellington and Christchurch. All are trained product specialists at finding faults and correcting errors.
Depending on your location and agreement with us, we provide on-site technical support and planned and reactive maintenance.
TenFour has the full backup and support of all its suppliers and partners.
We provide comprehensive on-site training sessions in user-friendly language, tailored to meet your requirements. We help your team break any technology barriers to ensure most of them accept your desired goal of the training. The result is that your business gets the most out of investing in the equipment we provide.
What makes TenFour stand out from the rest?