Frequently asked questions

Find out the answers to frequently asked questions around our services and solutions or submit your question using the form below.

We stay at the forefront of new technology and are committed to maintaining industry certifications on the products we offer. We believe in upskilling to stay relevant and ahead of the curve, and with the technology landscape changing at a rapid pace it’s essential our Design Team are always progressing and developing.
Our in-house Design Team consists of AV and UC Specialists, Graphic Designers, and creative technologists. We design, draft and document with precise 2D geometry via AutoCAD and Microsoft Visio, and offer visual design expertise by way of the Adobe Creative Suite.
Please click here to view our our project timeline.
Yes, we partner with several large leasing companies to ensure our clients have all the possible purchasing options available to them. Options include outright purchase, lease to own, and operating lease.
With staff located in Auckland, Hamilton, Tauranga, Wellington, and Christchurch we service all major centers and provide further nationwide support via a network of regional contacts in Nelson, Dunedin, Queenstown, Palmerston North, Wanganui, Napier, Whangarei, Rotorua, Gisborne, New Plymouth, Paraparaumu, and Invercargill.
The warranty period starts from when you are invoiced for the equipment and varies depending on model and manufacturer. Product warranties are back to base with hardware repaired or replaced at the manufacturer’s discretion. Hardware under warranty is subject to call-out fees, onsite labor, and freight costs**Unless under Service Level Agreement or within standard defect period (30 days after installation)
Yes, we have three levels of comprehensive support cover available to our clients: Gold Maintenance, Elite Maintenance, and a Managed Service add-on. Contact us to find out more.  

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